Hardware supplied by ServerKits is covered by the manufacturer warranty applicable to each product. Warranty terms vary by brand, product type, and configuration. Your quotation and order confirmation will state the warranty period and support level for your build.
Manufacturer support
Enterprise server components are typically covered by the OEM (Original Equipment Manufacturer). This may include next-business-day parts replacement, on-site engineer attendance, or advance replacement depending on the service level selected.
Extended warranty options
Where available, extended warranty and maintenance contracts can be added during configuration — for example Dell ProSupport or HPE Foundation Care. Ask our sales team if you need a specific service level for your deployment.
What to include in a support request
- Serial number and model of the affected component
- Your ServerKits quotation or order reference
- A description of the fault and any error messages
Contact us via the contact page and we will direct your request to the appropriate support channel.